Artificial intelligence already plays an important role today not only in improving the overall quality of customer service, but also in increasing the efficiency with which these services can be provided, thereby increasing the satisfaction of customer service employees.
To understand today's best practices and identify technologies that will become relevant in the near future, we have partnered with experts in the following areas: EnBW, Deutsche Telekom, Miele, Google, and IBM.
Read this article for further insights and important findings about AI in customer service. The article is only available in English.
Author of the article:
Tristan Post, Senior AI Strategist