AI in Customer Service

Today, Artificial Intelligence already plays a major role not only in improving the overall quality of customer service provision but also in the efficiency of how those services can be provided, thus also increasing the satisfaction of customer service employees. To help understand best practices today and identify technologies that will become relevant in the near future, we got together with our partners and experts from EnBW, Deutsche Telekom, Miele, Google, and IBM. Read this article to get more insights and key takeaways about AI in customer service!