appliedAI, as the leading European initiative for the application of AI, has made it its mission to support the economy and businesses in using AI. appliedAI is convinced that we must take an active role in shaping whether and how AI will change our lives and society in the future. For this reason, it is of great importance to find forward-looking answers for groups of people with special needs.
To uncover the potential of AI for the foundation, provide an introduction to AI, and clarify uncertainties about job changes, appliedAI has provided the non-profit foundation with a free lecture on the basics of AI and a workshop to develop strategic approaches. The foundation approached appliedAI with targeted questions ranging from definition, to areas of application, to ethical issues.
"Not in an abstract way, but with the help of a large number of concrete examples, we were taken into a fascinating field. The fact that AI may not only pose a threat, but could also offer opportunities for our employees with simpler skills, was the core of our second appointment with workshop character." Ulla Neuner, authorized signatory of the Pfennigparade Foundation BKG, PSG and SIGMETA
The workload of commercial staff in manual invoice verification has declined massively over the past three years since AI was introduced to corporate customers. Instead of 1.1 million invoices, just under 100,000 audit documents are expected in 2022. For document service employees, activities such as scan preparation, indexing and labeling of paper documents are also decreasing sharply due to increasing digitization.
However, employees with lower skill levels are trained to perform routine and uniform activities over a long period of time with extremely low error rates - a fact that has already been praised by many of the foundation's long-standing customers. In the joint workshop, it was possible to identify that this strength of the employees qualifies them as ideal staffing in the implementation phase of an AI project.
In the implementation of AI systems, about 70% of the task load is in data preparation and labeling or data qualification. This time-consuming task is usually reluctantly taken on by AI project staff, but Pfennigparade staff in particular are predestined to perform it with a low error rate. Because of this, this business area offers an optimal option for Pfennigparade to jump on the AI transformation bandwagon and open up new business areas by changing the world of work.
This offers the opportunity to move away from declining jobs such as invoice verification and scan preparation, and toward the more forward-looking tasks increasingly in demand when implementing AI systems, such as data enrichment, data qualification and data labeling.
"Together with the employees of Pfennigparade, we have derived AI potentials. For example, we see potential in the improvement of internal processes as well as the personalization of AI applications for external companies." Susanne Klausing, AI Strategist at appliedAI